Legal - Aiving

Terms and Conditions

General Terms and Conditions

These Terms and Conditions, including Hardware and Subscription Terms and Pre-Order Activation & Subscription Start Terms (“Agreement”) govern the use of the products and services provided by Aiving SA (“Company”), including but not limited to the electronic devices, textile straps, and web application. By accessing or using any of these products or services, you agree to be bound by this Agreement.

Products and Services

Electronic Device: The electronic device includes two sensors, a charging case, and two textile straps. This device is designed to collect athlete performance data and transmit it to the web application for analysis.

Web Application: The web application provided by the Company allows users to view athlete performance data in a clear and intuitive manner. Access to the web application requires a subscription fee, which may be billed on a monthly or yearly basis.

Warranty and Returns

The electronic device is covered by a standard warranty in accordance with applicable laws. For warranty details, claims and returns, please refer to the Company’s warranty and returns policy (https://aiving.ch/warranty-returns).

Subscriptions

Access to the web application requires payment of a subscription fee. Users may select an annual or monthly subscription during registration or purchase.

Annual subscriptions

Annual subscription fees are billed yearly. The initial annual subscription period begins on the date when the user’s account successfully detects a jump for the first time (“First Successful Use”), not on the date of purchase, account creation, or application login.

Monthly subscriptions

Monthly subscriptions become active immediately upon purchase, regardless of whether the user has accessed the application or successfully detected a jump. Subscription fees are billed at purchase and monthly thereafter.

Monthly subscriptions automatically renew for successive one-month periods unless cancelled before the next renewal date. By purchasing a monthly subscription, the user authorises Aiving to charge the selected payment method for each renewal. Cancellation takes effect at the end of the current paid subscription period, and access remains available until that date.

Non-payment and data retention

Failure to pay the applicable subscription fee may result in suspension or termination of the ability to initiate new sessions. Access to historical data may remain available in read-only form.

Aiving retains the right to store and process anonymised usage and performance data during and after the subscription period for product improvement, research, and statistical purposes, in accordance with applicable data protection law, including GDPR where applicable, and the Privacy Policy.

Data Privacy

The Company is committed to protecting user data in accordance with the General Data Protection Regulation (GDPR). By using our products and services, you consent to the collection, processing, and storage of your personal data as described in our Privacy Policy (https://aiving.ch/privacy-policy).

Prohibited Activities

Users are prohibited from reverse engineering, decompiling, disassembling, or otherwise attempting to derive the source code of the electronic device or web application. Any unauthorized attempt to access or tamper with our products or services may result in legal action.

Intellectual Property

All intellectual property rights related to the electronic device, web application, and associated software are owned by the Company. Users are granted a limited, non-exclusive license to use our products and services for their intended purposes only.

Jurisdiction

This Agreement shall be governed by and construed in accordance with the laws of Switzerland. Any disputes arising out of or relating to this Agreement shall be subject to the exclusive jurisdiction of the courts in Lausanne.

Amendments

The Company reserves the right to amend or modify this Agreement at any time. Any changes will be effective immediately upon posting on our website. Continued use of our products and services after such changes constitutes acceptance of the revised Agreement.

Hardware & Subscription Terms

1. Provision of Hardware

The Company may provide certain hardware devices (“Device”) to the Customer as part of the subscription service. The Device is provided solely to enable access to the Company’s software, data, and related services (the “Service”).

2. Nature of the Device

The Customer acknowledges and agrees that:

(a) the primary value of the offering is the Service;

(b) the Device is ancillary to, and has limited standalone functionality without, the Service; and

3. Subscription Dependency

Access to the core functionality of the Device is dependent on an active and valid subscription. Upon suspension, non-payment, or termination of the subscription for any reason:

(a) access to the Service will cease; and

(b) the Device may no longer provide meaningful or full functionality.

4. Use of the Device

The Customer agrees to use the Device only in connection with the Service and in accordance with the Company’s instructions and applicable terms. The Customer shall not misuse, modify, or attempt to reverse engineer the Device or its interaction with the Service.

5. Risk and Responsibility

The Customer assumes responsibility for the Device upon delivery, including responsibility for loss, theft, or damage. The Company reserves the right to charge a reasonable replacement or repair fee in such cases.

6. No Standalone Value Representation

The Customer acknowledges that the Device is provided as part of a bundled subscription offering and that its standalone value is limited relative to the Service.

7. Customs and Declared Value

For shipping and customs purposes, the Device may be declared at a value reflecting its standalone hardware cost. The Customer agrees that such value does not represent the total value of the subscription offering.

Additional Terms and Conditions for the 2026 Aiving Jump Tracker Pre-Order Program

27 January 2026

Pre-Order Activation & Subscription Start Terms

Pre-Order Nature

This purchase constitutes a pre-order and secures your place in the initial production and delivery batches of the Aiving Jump Tracker, subject to availability in your country or region. Customers will be informed of their estimated delivery window. If delivery to your country or region does not occur within twelve (12) months of purchase, upon written request you are entitled to a full refund.

Delivery Windows (Indicative)

Europe: April 2026

United States & Canada: December 2026

Asia: To be confirmed

Delivery dates are indicative and subject to manufacturing, certification, logistics constraints and force majeure (including but not limited to natural disasters, regulatory delays, supply chain disruptions, or acts of government).

Subscription Activation – Athletes

The annual subscription period shall begin on the date when the user’s account successfully detects a jump for the first time (“First Successful Use”), not on the date of purchase, account creation, or application login.

Subscription Activation – Coaches / Teams

For Coach and Team subscriptions, the subscription period shall begin on the date when the dashboard first records a successful jump detection from any linked athlete account after access has been unlocked.

Software-Only Access

Users purchasing a software-only subscription acknowledge that they have access to compatible Aiving sensors (e.g., via a coach, club, or training centre). The software requires sensor input for functional use.

By purchasing any subscriptions, including pre-orders, you agree to all of the Company’s terms and conditions.

Contact Information

If you have any questions or concerns about this Agreement, please contact us at legal@aiving.ch.

Weekly Best Jump Challenge Terms and Conditions

1. Overview

The Weekly Best Jump award is an optional skill-based challenge organised by Aiving SA (the “Company”). Participation is voluntary and is not required to use the App.

By opting into the challenges, you agree to these Terms.

2. Eligibility

Participants must be at least 18 years old or have permission from a parent or legal guardian to participate.

The challenge is open worldwide unless prohibited by local law.

3. Participation and Consent

By default, users are not enrolled in the challenge.

Users may choose one of the following participation options:

A. Anonymous Participation

Your jump data may be evaluated for the challenge.

Your result and ranking may appear anonymously in an in-app leaderboard.

If selected as a winner:

The Company may publish your jump statistics and performance data.

No identifying personal information (such as your name, email address, country, or username) will be publicly displayed.

B. Public Participation

Your jump data may be evaluated for the challenge.

Your result, ranking and username may appear in an in-app leaderboard.

If selected as a winner:

The Company may publish your username, display name, jump statistics, and challenge results on social media, within the App, and in promotional materials.

You may optionally provide social media account information if you wish to be tagged or featured.

4. Participation Criteria

The Company, at its sole discretion, may organise weekly, seasonal, or special challenges.

The criteria used by the Company to determine winners may vary, at the Company’s sole discretion, and may include objective measurements, subjective evaluation, or a combination of both. Examples include airtime, height, rotation speed, jump type, difficulty, and other performance metrics.

The Company may modify, introduce, or discontinue challenge categories, scoring methods, and judging criteria at any time.

All winner selections, rankings, and judging decisions are final.

5. Data Review and Fair Play

The Company reserves the right to review data and remove, adjust, or disqualify results that appear inaccurate, manipulated, fraudulent, technically invalid, or inconsistent with the spirit of the challenge.

The Company may disqualify participants for cheating, abuse, exploitation of technical issues, or other unfair conduct.

6. Recognition Only

The challenge is intended to recognise and showcase notable performances within the Aiving community.

Unless expressly stated otherwise, participation in the challenge does not entitle participants to any prize, payment, compensation, reward, or other benefit.

The Company may, at its sole discretion, feature winners, rankings, statistics, or other challenge results through the App, social media, leaderboards, or other communication channels.

7. Publicity and Data Use

Participants grant the Company a non-exclusive, worldwide, royalty-free right to use challenge-related data, statistics, rankings, and results for challenge administration and promotional purposes, consistent with the consent option selected by the participant.

Authorised employees, contractors, agencies, freelancers, and service providers assisting with challenge administration, communications, marketing, or social media management may access relevant challenge data as necessary for those purposes.

8. Withdrawal of Consent

Participation is voluntary and may be withdrawn at any time through the App settings.

Withdrawal of consent does not affect processing, publications, rankings, challenge results, or promotional materials already created or published before withdrawal.

9. Assumption of Risk

Participants are solely responsible for their activities and physical safety.

Participation in the challenge does not require any specific activity and is undertaken entirely at the participant's own risk.

The Company is not responsible for injuries, accidents, falls, equipment failures, property damage, or other losses arising from participation in activities associated with the App or the challenge, except where liability cannot be excluded under applicable law.

10. Changes and Cancellation

The Company may modify, suspend, or cancel the challenge, any prize, or these Terms and Conditions at any time.

11. Acceptance

By opting into the Challenge, you acknowledge that you have read and agree to these Terms and Conditions.

Aiving Video Challenge Terms and Conditions

1. Overview

The Aiving Video Challenge is an optional promotional competition organised by Aiving SA (the “Company”).

Participants may submit or publish videos showing their use of the Aiving Jump Tracker system for a chance to receive subscription rewards.

Participation is voluntary and subject to these Terms.

2. Eligibility

Participants must be at least 18 years old or have permission from a parent or legal guardian.

The Challenge is open worldwide unless prohibited by local law.

3. How to Participate

To participate, users must:

Create and publish a video featuring their use by the Company.
Follow any instructions communicated by the Company regarding submission methods, hashtags, tags, collaborators, or social media platforms.
Comply with these Terms and all applicable platform rules.

Videos may include, for example:

Jump attempts.
Training sessions.
Progression journeys.
Coaching or team use cases.
Creative demonstrations of the Aiving system.

4. Content Requirements

Participants represent and warrant that:

They own the submitted video or have all necessary rights, permissions, and licenses to submit and share it.
The video is their original work and does not copy, plagiarise, or misappropriate the work of another person or organisation.
They have obtained permission from any identifiable person appearing in the video.
They have obtained all necessary rights for any third-party content appearing in the video, including music, images, graphics, logos, footage, or other materials.
The video does not infringe any copyright, trademark, privacy, publicity, intellectual property, or other rights of any third party.
The video does not contain unlawful, offensive, defamatory, misleading, or inappropriate content.

Participants must not submit content that:

Contains copyrighted material for which they do not hold the necessary rights or permissions.
Uses music, audio, images, footage, or other content copied from third parties without authorisation.
Is substantially copied from another creator's work, whether published online or offline.
Misrepresents another person's work, training results, or content as their own.

Participants are solely responsible for the content they submit.

5. Intellectual Property and License

Participants retain ownership of their videos.

By participating in the Challenge, participants grant the Company a non-exclusive, worldwide, royalty-free, transferable license to:

View, evaluate, reproduce, edit, crop, resize, adapt, publish, display, distribute, and share submitted videos;
Repost submitted videos on social media platforms;
Use submitted videos for marketing, promotional, educational, commercial, and communication purposes related to Aiving.

This license remains valid for content published, reposted, or otherwise used before a participant withdraws from the Challenge.

6. Publicity Consent

By participating, participants consent to the Company's use of:

Their image and likeness;
Their voice;
Their username or social media handle;
Their name, if publicly included in the submitted content;

for purposes related to the Challenge and promotion of the Company.

Participants may optionally provide additional social media information if they wish to be tagged or featured.

7. Winner Selection

The Company may select between three (3) and five (5) winning videos.

Selection criteria may include creativity, storytelling, training value, originality, educational value, quality, engagement, demonstration of product use, or any other criteria determined by the Company.

The Company's decisions are final.

8. Prizes

The current prizes are:

First: 3 months of free Aiving Skater access.
Second: 2 months of free Aiving Skater access.
Third: 1 month of free Aiving Skater access.

Prizes have no cash value, are non-transferable, and cannot be exchanged for cash or alternative compensation.

Winners must respond within fourteen (14) days of notification to claim their prize.

9. Disqualification

The Company may remove, reject, or disqualify any entry that:

Violates these Terms;
Contains copyrighted material, trademarks, music, footage, or other third-party content without proper authorisation;
Contains plagiarised, copied, misleading, fraudulent, or deceptive content;
Violates the rights of any third party;
Is inconsistent with the spirit or purpose of the Challenge;
Is unlawful, offensive, inappropriate, or harmful to the reputation of the Company.

The Company may request proof of ownership, authorship, permissions, or licenses related to any submitted content. Failure to provide satisfactory proof may result in disqualification.

10. Assumption of Risk

Participants are solely responsible for all activities shown in their videos.

The Company does not encourage unsafe behaviour and is not responsible for injuries, accidents, falls, equipment failures, property damage, or other losses arising from participation in skating, training, filming, or Challenge-related activities, except where liability cannot be excluded under applicable law.

11. Changes and Cancellation

The Company may modify, suspend, extend, shorten, or cancel the Challenge at any time.

12. Acceptance

By submitting or publishing a video as part of the Challenge, participants acknowledge that they have read and agree to these Terms and Conditions.

Aiving Connected Rink (Beta) Terms and Conditions

These Aiving Connected Rink (Beta) Terms and Conditions ("Terms") govern participation in the Aiving Connected Rink beta program operated by Aiving SA ("Aiving", "we", "our", or "us"). By applying for, setting up, or using an Aiving Connected Rink, you agree to these Terms.

Purpose

Aiving Connected Rink is a beta feature designed to allow compatible Aiving Jump Tracker sensors to connect directly to a designated rink Wi-Fi network without requiring an individual user's mobile hotspot.

The program is intended to improve ease of use and user experience for skaters, coaches, clubs, federations and rink operators. As this is a beta service, functionality may change, improve, be suspended or be discontinued at any time.

Eligibility

An applicant must represent a skating club, skating school, coach, federation, rink operator or other skating organization; have authority to administer or coordinate access to the relevant rink network; intend to operate an Aiving Connected Rink for the benefit of Jump Tracker users; and agree to comply with these Terms.

Aiving reserves the right to approve or reject any application at its discretion.

Connected Rink Requirements

To operate an Aiving Connected Rink, the participating organization is responsible for providing a compatible Wi-Fi network and internet connection, a dedicated router or other approved networking equipment where required, installation and ongoing maintenance of the local network, and adequate Wi-Fi coverage in the intended skating area.

The network must use reasonable Wi-Fi security, must not require a captive portal, browser login or web authentication for the Jump Tracker connection, and should remain available during relevant skating sessions whenever practical. Networks requiring a public login portal are not supported.

Costs

Participation in the Aiving Connected Rink program is currently provided free of charge during the beta period.

The participant is responsible for all costs associated with networking equipment, installation, internet services, electricity, maintenance and IT support. Aiving does not reimburse these costs unless expressly agreed in writing.

Network Configuration

Each Aiving Connected Rink will use an Aiving-approved network name (SSID) and password/configuration. For example, a rink identified as Rink1, may use the SSID "AivingConnectedRink_Rink1".

Participants agree not to modify the approved SSID or relevant credentials/configuration without coordinating with Aiving. Aiving may require network settings or credentials to be updated to maintain compatibility, security or service operation.

Security Responsibilities

Participants are responsible for maintaining reasonable security of the Aiving Connected Rink, including protecting Wi-Fi credentials, taking reasonable steps to prevent unauthorized access, updating passwords promptly if requested by Aiving, and applying appropriate security updates to networking equipment.

If Aiving reasonably believes network credentials have been compromised or create a security risk, Aiving may require immediate changes or suspend the Aiving Connected Rink until the issue is resolved.

Availability and Connectivity

Aiving Connected Rink is a beta feature. Uninterrupted operation is not guaranteed, connections may occasionally fail, compatibility may vary between network environments, and software, firmware, router or network updates may temporarily affect functionality.

Users should have an alternative internet connection available where practical, such as a mobile hotspot. Users should confirm that the Jump Tracker has successfully connected before relying on it during a training session.

Beta Status

Aiving Connected Rink is released as a beta feature and may contain bugs, produce unexpected behaviour, change without notice, or be modified, suspended or withdrawn at any time. Use of beta features is voluntary.

Reporting Issues

Participants are encouraged to report bugs, connectivity issues and accuracy concerns. Where possible, reports should include a description of the issue, screenshots, photographs or video, Jump Tracker firmware version, mobile application version, rink name, date and approximate time, and steps taken to reproduce or troubleshoot the issue.

Accuracy reports should, where possible, include supporting video evidence and indicate whether the concern was verified by video, ice traces, observation or athlete/skater feedback.

Reports should be submitted to support@aiving.ch.

Compatibility

Aiving Connected Rink requires compatible Aiving Jump Tracker sensors, supported firmware (currently version 2.35 or later unless otherwise specified by Aiving), and compatible Aiving software. Future versions may require updated firmware, software, networking configuration or hardware.

Data and Privacy

Aiving Connected Rink provides internet connectivity for compatible Aiving products and does not by itself change how Aiving processes personal data under its applicable Privacy Policy and product terms.

Participants remain responsible for obtaining any permissions, consents or authorizations required for their own network, internet services and local use of the Aiving Connected Rink.

Acceptable Use

Participants must not intentionally interfere with Aiving Connected Rink operation, disrupt service for other users, impersonate another Aiving Connected Rink, configure a network to interfere with Aiving services, compromise Aiving systems or credentials, or use the service for unlawful purposes.

Aiving may suspend participation if misuse or a material security risk is reasonably suspected.

Promotion and Connected Rink Listing

By participating in the Aiving Connected Rink program, the participant grants Aiving permission to identify the participating rink, club or organization as an "Aiving Connected Rink" in Aiving websites, Aiving Connected Rink directories or maps, marketing materials and promotional communications.

A participant may opt out of public identification by notifying Aiving in writing.

Future Commercial Model

Participation is free of charge during the current beta program. Aiving reserves the right to introduce paid plans, fees or enhanced Aiving Connected Rink services in the future.

Existing participants will be informed in advance before any new fee becomes applicable to their participation and may discontinue participation rather than accept the new commercial terms.

No Warranty

Aiving Connected Rink is provided "as is" and "as available" during the beta program. To the maximum extent permitted by applicable law, Aiving makes no warranties regarding availability, uninterrupted operation, performance, suitability for a particular purpose, or compatibility with every network environment.

Limitation of Liability

To the fullest extent permitted by applicable law, Aiving shall not be liable for loss of internet connectivity, training interruptions, network downtime, loss of data, indirect or consequential damages, or costs associated with installation, maintenance, replacement or removal of networking equipment.

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited.

Changes to the Service and Terms

Aiving may modify Aiving Connected Rink, update technical requirements, introduce new features, require firmware or configuration updates, suspend functionality, or discontinue the beta program.

Aiving may also update these Terms from time to time. Where changes materially affect existing participants, Aiving will take reasonable steps to provide notice. Continued use following the effective date of updated Terms constitutes acceptance of those Terms.

Termination

Aiving may suspend or terminate participation if these Terms are materially breached, the Aiving Connected Rink presents a security or operational risk, technical issues prevent continued operation, or the program is modified or discontinued.

Participants may discontinue use at any time by ceasing operation of the Aiving Connected Rink and removing or changing the relevant network configuration.

Governing Law and Jurisdiction

These Terms are governed by the laws of Switzerland, without regard to conflict-of-law principles.

Subject to any mandatory jurisdiction required by applicable law, disputes arising from or relating to these Terms shall be subject to the exclusive jurisdiction of the competent courts of the Canton of Vaud, Switzerland.

Note: These Terms are intended as commercial beta-program terms and should be reviewed alongside Aiving's general product terms, privacy documentation and any mandatory consumer-law requirements applicable to the relevant customer or jurisdiction.

Privacy Policy

Effective Date: 27.03.2024

This Privacy Policy describes how Aiving SA, headquartered at Avenue Louis Ruchonnet 43, 1003 Lausanne, Switzerland ("we," "us," or "our") collects, uses, and discloses personal information obtained from users of our products, services and mailing lists. By using our products or services or subscribing to one of our mailing lists, you agree to the terms of this Privacy Policy.

1. Information We Collect

a. Personal Information

We may collect the following types of personal information from our mailing list subscribers:

Contact Data: Name and email address voluntarily provided by subscribers for the purpose of receiving information about our products, activities, new releases, and advertisements.

We may collect the following types of personal information from users of our product:

Performance Data: Results derived from the Company's algorithms, including but not limited to types of jumps performed, quantity, air time, rotation speed, errors, and other relevant metrics.
Contact Data: User's personal information, including but not limited to user name, email address, and any additional information voluntarily provided by the User (e.g., age, weight).
Optional information: age, weight, and other relevant health or performance-related details provided by the user.

b. Automatically Collected Information

We may automatically collect certain information, including:

Device information: device type, operating system, and unique device identifiers.
Usage information: interactions with our product, features used, and performance data.
IMU Data (Acceleration, Gyroscope, Magnetometer): Data generated by wearable devices, specifically capturing acceleration, gyroscope, and magnetometer readings.

2. How We Use Your Information

We may use the collected information for the following purposes:

To provide, maintain, and improve our product and services.
To communicate with users, including responding to inquiries and providing support and regular billing.
To market new products or services to users.
To analyze and aggregate data for research and development purposes.
To share user performance data with coaches, teams, associations, and other stakeholders based on user preferences.
To share with coaches at camps you attend.

3. Data Sharing

We may share personal information with third parties in the following circumstances:

With user consent.
To comply with legal obligations.
To protect our rights, privacy, safety, or property.
In connection with a merger, acquisition, or sale of assets.

4. Your Choices

Users have the following choices regarding their information:

Opt-out of certain data collection by adjusting device settings.
Manage communication preferences.
Access and update personal information through account settings.

5. Security

We implement reasonable security measures to protect user information from unauthorized access, disclosure, alteration, or destruction.

6. International Transfers

Your information may be transferred to and processed in countries outside of your jurisdiction, including Switzerland and the European Economic Area, where data protection laws may differ.

7. Updates to this Privacy Policy

We may update this Privacy Policy to reflect changes in our practices. Users are encouraged to review this page periodically for the latest information.

8. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at legal@aiving.ch.

Warranty & Returns

June 2026

1. Definitions

‘Aiving’ means Aiving SA, Avenue Louis Ruchonnet 43, 1003 Lausanne, Switzerland.

‘Product’ means any Aiving-branded hardware and/or software, including IMU sensors, accessories, and related equipment supplied directly by Aiving or through an authorized reseller.

‘Subscription’ means any paid software, analytics, platform, application, or data service provided by Aiving.

‘Authorized Reseller’ means a retailer, distributor, federation, club, or other sales partner expressly authorized by Aiving to sell Products.

2. Coverage

This limited warranty covers defects in materials and workmanship in Aiving Products.

This warranty applies only to Products purchased directly from Aiving or through an Authorized Reseller.

The warranty is valid for two (2) years from the original date of purchase and applies only to the original purchaser of the Product. The warranty is non-transferable.

A valid proof of purchase from Aiving or an Authorized Reseller is required for all warranty claims and return requests.

During the warranty period, Aiving may, at its discretion, repair the Product, replace the Product with an equivalent model, or provide a refund where repair or replacement is not commercially reasonable.

3. Geographic Scope

This policy applies to Products purchased and used within Switzerland, the United Kingdom, and the European Union, subject to applicable consumer protection laws.

4. Warranty Rights and Statutory Rights

This warranty is provided in addition to any mandatory statutory rights available under applicable law and does not limit or exclude rights that cannot legally be excluded.

5. Return Policy

Customers purchasing directly from Aiving may return Products within thirty (30) calendar days of delivery for a refund, provided that:

The Product is returned in good condition;
All original components, accessories, packaging, and documentation are included;
The Product has not been intentionally damaged, modified, or subjected to misuse;
A valid proof of purchase from Aiving or an Authorized Reseller is provided; and
The customer complies with the return procedure set out below.

As Aiving Products include hardware, software, mobile applications, analytics, and subscription-based services that may require setup, calibration, onboarding, and troubleshooting, customers agree to participate in reasonable support and troubleshooting efforts with Aiving before a return request is approved.

6. Return Procedure

To initiate a return, customers must contact support@aiving.ch within the 30-day return period and provide:

Proof of purchase;
Order number (if applicable);
A description of the issue or reason for the return; and
Any information reasonably requested by Aiving to assist in diagnosing or resolving the issue.

Prior to authorizing a return, Aiving may request that the customer participate in reasonable troubleshooting activities designed to ensure the Product has been correctly installed, configured, and used, including but not limited to:

Product setup verification;
Sensor placement verification;
Battery charging verification;
WiFi connectivity testing;
Mobile application configuration review;
Firmware and software updates;
Account setup verification;
Review of skating session data and analytics;
Diagnostic testing;
Remote support sessions; and
Other reasonable efforts to resolve reported issues.

If, following such efforts, the reported issue(s) cannot be reasonably resolved or the Product does not perform substantially in accordance with Aiving’s published specifications and intended use, Aiving may authorize the return.

Aiving will provide return instructions and the applicable return address.

7. Refunds

Upon receipt and inspection of the returned Product and authorization by Aiving of the return, Aiving will process approved refunds within fourteen (14) days.

Refunds will be issued using the original payment method unless otherwise agreed.

Any Subscription activated and used during the 30-day return period will be cancelled upon acceptance of the return.

Where permitted by applicable law, Aiving may deduct a reasonable pro-rata amount reflecting Subscription services already provided and consumed prior to the return.

Aiving reserves the right to refuse a return request where the customer unreasonably declines to participate in troubleshooting or support activities intended to resolve the reported issue, except where prohibited by applicable law.

A return will not be approved solely because the customer is dissatisfied with the results achieved through use of the Product, provided the Product performs substantially in accordance with Aiving’s published specifications and intended use.

Nothing in this section shall limit any statutory rights that cannot be excluded under applicable consumer protection laws.

8. Return Shipping

Unless the return is due to:

A defect covered under this warranty;
A shipping error by Aiving; or
Another circumstance where return shipping costs must be borne by Aiving under applicable law,

the customer is responsible for the cost of return shipping.

9. Retailer and Distributor Purchases

Products purchased through an Authorized Reseller, retailer, distributor, club, federation, or other third-party sales channel are subject to the return and refund policies of the original seller unless otherwise required by applicable law.

Customers should contact the original seller regarding returns and refunds.

10. Warranty Eligibility and Exclusions

This warranty applies only to Products purchased directly from Aiving or through an Authorized Reseller.

The warranty is valid only for the original purchaser of the Product and is non-transferable.

A valid proof of purchase from Aiving or an Authorized Reseller is required for all warranty claims and return requests.

Products purchased from unauthorized sellers are not eligible for warranty coverage.

This warranty does not cover normal wear and tear, cosmetic damage not affecting functionality, misuse, abuse, accidents, negligence, unauthorized modifications or repairs, damage caused by failure to follow instructions, consumable items unless defective upon delivery, lost or stolen Products, Products purchased from unauthorized sellers, or Products with altered or removed serial numbers.

11. Warranty Claim Procedure

To make a warranty claim, contact support@aiving.ch with proof of purchase, a description of the issue, and any requested photographs or videos. Aiving may require troubleshooting steps before authorizing a return.

12. Shipping for Warranty Service

If a warranty claim is approved, Aiving will cover the reasonable cost of shipping repaired or replacement Products back to the customer. Customers may initially be responsible for shipping the Product to Aiving unless prohibited by applicable law.

13. Subscription-Only Purchases

For Subscriptions purchased without hardware, customers may cancel within thirty (30) days of purchase. Aiving reserves the right to deduct a reasonable amount for services already provided, used, or consumed before cancellation where permitted by law.

14. Business Customers

Where Products are purchased by businesses, clubs, federations, distributors, or other commercial entities, statutory consumer rights may not apply. Unless otherwise agreed in writing, the remedies set out in this policy shall be the sole remedies available.

15. Contact Information

Aiving SA
Avenue Louis Ruchonnet 43
1003 Lausanne
Switzerland
Email: support@aiving.ch

16. Governing Law

This policy shall be governed by and construed in accordance with the laws of Switzerland, without regard to conflict of law principles. Any dispute arising out of or in connection with this policy shall be subject to the exclusive jurisdiction of the competent courts of Lausanne, Switzerland, except where mandatory consumer protection laws provide otherwise.

17. Changes to this Policy

Aiving reserves the right to modify or update this policy from time to time. Any changes will apply to purchases made after the revised policy becomes effective. The version in effect at the time of purchase will continue to apply to that purchase unless otherwise required by law.

18. Limitation of Liability

Consumer Rights Preservation

Nothing in this policy shall limit, exclude, or restrict any rights or remedies that cannot be excluded or limited under applicable consumer protection laws. Where any provision of this policy conflicts with mandatory consumer protection laws, such laws shall prevail to the extent of the conflict.

To the maximum extent permitted by law, Aiving’s liability under this policy is limited to repair, replacement, or refund of the Product. Aiving shall not be liable for indirect, incidental, special, punitive, or consequential damages.